Terms of Service

1. Definitions

• "Service": the ViaggIA SaaS platform, the website and related features.
• "User": the professional or business that subscribes to or uses the Service.
• "Workspace": the working environment dedicated to the User's organisation.
• "Widget": the component embeddable on third-party sites to collect requests from end customers.
• "Content": data, documents and information uploaded or generated by the User through the Service.

2. Subject of the Service

ViaggIA is a SaaS software that assists travel agencies in searching for suppliers, building itineraries and quotes and generating commercial proposals, including through the use of artificial-intelligence systems.

3. Registration and account

Access to the Service requires the creation of an account through the authentication provider. The User warrants the truthfulness of the data provided, is responsible for the confidentiality of their credentials and for any activity carried out through their account, and undertakes to promptly report any unauthorised use.

4. Acceptable use

The User undertakes to use the Service in compliance with the law and these Terms. In particular, it is prohibited to:

• use the Service for unlawful purposes or in a manner harmful to the rights of others;
• upload illegal or defamatory content, or content infringing intellectual-property rights or third parties' personal data without an adequate legal basis;
• attempt unauthorised access to the systems, compromise their security or circumvent technical restrictions;
• reverse engineer, copy or resell the Service unless expressly authorised.

5. User Content and data protection

The User remains the owner of their Content. By uploading data relating to customers, suppliers or third parties, the User warrants that it has an adequate legal basis and, where necessary, the consent of the data subjects.

With respect to the personal data of end customers and contacts processed through the Service, the User acts as Data Controller and Quinck srl as Data Processor, in accordance with the Data Processing Agreement and the Privacy Policy.

6. Artificial-intelligence output

The Service generates suggestions, quotes and content through artificial-intelligence systems. Such output is supportive in nature and may contain errors or inaccuracies ("hallucinations").

The User must verify the accuracy of prices, availability and any other information before use or before sending it to their customers. Quinck srl does not guarantee the accuracy, completeness or fitness for a particular purpose of the output and does not provide professional, legal or travel advice.

7. Third-party services and integrations

The Service may integrate with third-party services (for example Google Drive, OneDrive, Dropbox or email/SMTP providers). Use of such services is subject to their respective terms, and the User is responsible for their own accounts and related configurations.

8. Intellectual property

The Service, software, trademarks and content made available by Quinck srl are the exclusive property of Quinck srl or its licensors. The User obtains a non-exclusive, non-transferable and revocable right of use, limited to the duration and purposes of the contract. The User retains all rights to their Content and grants Quinck srl a limited licence to process it solely to deliver the Service.

9. Fees

Pricing, any plans and related billing terms are those agreed upon subscription or set out in the order. Unless otherwise agreed, fees are exclusive of applicable taxes.

10. Service availability

The Service is provided "as is" and "as available". Unless otherwise agreed in writing, no specific service levels (SLAs) are guaranteed. Interruptions may occur for maintenance, updates or causes beyond the provider's control.

11. Limitation of liability

To the extent permitted by applicable law, Quinck srl shall not be liable for indirect damages, loss of profit, goodwill or data arising from the use of or inability to use the Service. Liability for wilful misconduct and gross negligence remains unaffected. These limitations do not apply to the extent that mandatory law provides otherwise.

12. Indemnification

The User undertakes to indemnify and hold Quinck srl harmless from third-party claims arising from breach of these Terms or from the unlawful processing of data or content uploaded by the User.

13. Term, termination and suspension

The contract has the duration specified upon subscription. Quinck srl may suspend or terminate the Service in the event of a breach of the Terms or a security risk. Upon termination, the User's Content will be deleted as set out in the Privacy Policy, subject to legal retention obligations.

14. Changes to the Terms

Quinck srl reserves the right to amend these Terms, giving notice through the Service or the website https://viaggia.app. Continued use after the changes take effect constitutes acceptance.

15. Governing law and jurisdiction

These Terms are governed by Italian law. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the Court of Bologna (Italy), without prejudice to any mandatory statutory jurisdiction.

16. Final provisions

The invalidity of any clause shall not affect the validity of the remaining ones. Quinck srl may assign the contract in the context of corporate transactions. These Terms, together with the Privacy Policy and any Data Processing Agreement, constitute the entire agreement between the parties. For any request you may write to viaggia@quinck.io.